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General policy information about shipping, returns, guarantees and other useful facts.
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Light Styles Internet
1843 Broadway Avenue, Suite 104
Boise, Idaho 83706
(208) 433-3900 phone
(208) 336-1880 fax
|Policies & Procedures|
We carry a large number of items and do our best to maintain accurate pricing. Should an error be made, however, we reserve the right not to fulfill an order for an item that is priced incorrectly.
We also reserve the right not to fulfill an order based solely on our decision not to do so.
Return Policy Comparison
See how various competitors handle return requests.
Please Note: Lighting Showroom is unable to accept returns on international orders.
If for any reason you are not satisfied with an item purchased at LightingShowroom.com, non-custom fixtures that HAVE NOT BEEN INSTALLED may be returned within 30 days of receipt for a full refund of the purchase price of the item. (Note: Freight charges on large items that do not qualify for free package delivery are not refundable.)
In order to receive a full refund, the item must:
NOT have been installed
Include all components & accessories
Be packed in the original manufacturer’s packaging materials
Be returned within 30 days of receipt
Have a Return Merchandise Authorization (RMA) number
Be returned to LightingShowroom.com (NOT the manufacturer of the light)
Please note that items are considered to have been installed if any wire has been cut, the ends of the wires are not in “like new” condition, screws are not in their original packaging, canopies and/or arms are scratched or show obvious signs of installation, etc.
A REFUND WILL NOT BE ISSUED IF:
An item is returned to the incorrect address.
A Return Merchandise Authorization (RMA) has not been issued.
It has been more than 30 days since the item was received.
An item HAS BEEN INSTALLED. (It will be the responsibility of the purchaser to arrange and pay to have the item picked up from our office within 30 days.)
Shipping costs associated with the return of an item are the responsibility of the purchaser. Please use Federal Express, UPS or DHL so that you can insure your item(s) for the amount or purchase; in the event that we receive your return damaged, you will need to file a claim with the carrier for reimbursement as we will not be able to credit you for damaged goods. This is a rare occurrence and our customer care staff will assist you, if needed, in filing a claim.
For a return, please follow the steps provided below:
• Call us right away - contact LightingShowroom.com Customer Care department at 1-888-488-0885 as we cannot accept returns more than 30 days after delivery.
• We will provide you with return instructions, a Return Merchandise Authorization number and our shipping address via email.
• Please print your RMA instructions and enclose them in the package(s) for return so that we may easily identify your order for processing.
• Return the item(s) using either Federal Express, UPS or DHL, as the items can be insured, and tracking is also available.
Please allow 10 business days for your return to be processed.
Trade and Volume Orders Excluded
Lighting Showroom cannot accept returns on orders that have been placed as “Trade” accounts, nor on quantities of ten (10) or greater for a single item, or of orders that exceed $2000.00. We suggest that you request a sample or order a single item if you are unsure of the product, so that any quality or manufacturing concerns are addressed. It is the buyer’s responsibility to verify the quantity and to contact us prior to ordering to resolve any questions.
If you need to cancel or change your order, we ask that you do so within 24 hours. Please note, orders for custom items, once submitted to the manufacturer, cannot be cancelled. Beyond that time, we will make every attempt to cancel your order but cannot make any guarantees as it may have already shipped. We will email confirmation to you once the cancellation has been confirmed with the manufacturer.
In the event that your order has already shipped and we are unable to cancel it for you, we ask that you not refuse the delivery for any reason other than damage. In the event that delivery is refused, all associated shipping charges will be deducted from your credited amount, as well as a 25% re-stocking fee. In these cases, we will issue you an RMA and follow normal return guidelines.
If you should have any questions or concerns regarding this policy, please contact us directly at 1-888-488-0885 or
Our Customer Service Department Location is:
1843 Broadway Avenue Suite 104
SHIPPING AND HANDLING
Free Ground Shipping
As a courtesy, we offer free Ground Shipping and Handling via Fed Ex Ground/UPS on most items within the contiguous United States (lower 48 states).
Alaska, Hawaii, and International Orders
Additional shipping and handling charges will apply on all orders to these destinations. Our customer service team will contact you within 24 hours to provide you with a detailed shipping quote to your specific location. For International orders, GST, PST and duty estimates may also be provided at your request. If you would like to receive a quote prior to placing your order, simply contact our customer service professionals @ 1-888-488-0885 or firstname.lastname@example.org. We will be glad to advise you of shipping rates and delivery options that are available to you. Minimum order charges will apply to orders less than $100. There will be a $15 charge for orders less than $50 and a $10 charge for orders between $50 &and $99.
Any taxes, duty, brokerage and customs fees associated with International orders cannot be paid by Lighting Showroom.
Express shipping is available on most items, the cost and availability will show as an option on your checkout screen. Due to variance in weight and delivery location, the amount given may need to be adjusted. If an adjustment is required, we will contact you for approval prior to processing your order.
Items that ship by truck are handled personally by our trained staff. If you have chosen an item that requires truck delivery our customer service professionals will contact you to verify the delivery location and provide the LTL (freight) costs for your approval. Some locations or circumstances may require special arrangements, and some items will require additional charges which our staff can assist you in calculating. Most freight companies will contact you the day of or the day prior to delivery to schedule an appointment that is convenient for you. Standard LTL (Freight) shipments can only be delivered to curbside and the delivery driver will be unable to assist you with unloading or moving the freight beyond that point. We suggest that you have help on hand to assist you when you expect the delivery.
When you receive your order please make sure to count and verify all of the items. If you sign a freight bill saying you received all of the items, and later discover you are missing something, you will not be able to file a claim. Inspect all cartons for any signs of damage, holes, water damage, etc., and have the driver note any damage or missing items directly on the freight bill. If necessary, have the driver watch as you open and inspect the cartons for damage. Please do not sign until you are sure you've received your order as stated in good condition and/or the driver has noted any damage and/or shortage. This is very important, if you sign that you received an order complete and in good condition and later find damage or shortage, you will not be able to file a claim with the freight company. If you should have any questions, please contact us immediately for assistance.
If you would like to fax something to us our fax number is 1-208-336-1880 or you can call 1-888-488-0885 to speak with customer support.
Damage and Defective Items
We ask that you open and inspect all items within 48 hours of receipt. In the event that you discover damage or defects, please contact us right away. We have a very small window of opportunity to file a damage claim with the shipper. Once this has lapsed, they may elect to void your claim. Please make sure to keep all packing materials for inspection. We will do our best to handle your replacement as quickly and easily as possible. We cannot be responsible for costs of installation or delays resulting from damaged or defective items.
Billing and Payments
We accept MasterCard, Visa, Discover and American Express.
Check payments are accepted, however your order will not be processed until payment is received in full.
Orders for in stock items will be billed 100% of purchase price, including any applicable taxes and/or shipping charges at the time the order is placed. Back ordered items will be billed 100% of the purchase price, including any applicable taxes and/or shipping charges as soon as the order is processed for shipping.
Custom and specialty orders will be billed 100% of purchase price, including any applicable taxes and/or shipping charges at the time the order is placed. Our customer care team will provide you with an estimated delivery date and keep you updated if there are any changes. Custom items cannot be cancelled or returned.
Most of the products featured on www.lightingshowroom.com are in stock and available to ship within 5-7 business days.
When your item(s) ship, we will send an e-mail confirmation to you with the tracking numbers for your order as the information becomes available to us. Orders consisting of numerous items may have multiple shipping dates. In the event that item(s) on your order are unavailable, we will notify you via email within 24-48 hours.
We suggest that you do not schedule installation or electricians until you have received and inspected your order. The estimated delivery dates provided on www.lightingshowroom.com are based on our past experience and cannot be guaranteed.
Products not listed on line
We are adding new and exciting items to our site daily. If there is something you are looking for and cannot locate on our site, contact our customer service professionals
with the manufacturer’s name and item number and we will promptly get back to you with the price and availability.
Credit Card and Customer Information Security
www.lightingshowroom.comis a Yahoo store. The Yahoo system employs
industry best practices for your protection. See the following link for detailed information
Yahoo security strategy but briefly these are the security platforms used
Secure Socket Layer (SSL):
Yahoo! Store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browser windows during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.
Yahoo! Merchant Solutions is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.
Low Price Guarantee
Trade Professionals, discount registration.