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Our Guarantee

Guarantee and Return Policy

Lighting Showroom stands behind the products we sell. If for any reason you are unsatisfied with uninstalled non-custom items purchased from our online catalog, just contact us within 30 days to arrange for a return; we will be happy to exchange it for another item or credit your charge card for the original purchase price. Please note that all items must be returned in their original packaging and with all materials or they will not be accepted. Please do not send them via the US Postal Service as too many are damaged and you have no insurance. We cannot give credit for damaged goods and you would need to make a claim against the carrier for the loss. Please refer to the Policies section, located on the bottom left of your screen, for more detailed information regarding this and all of our policies.

Please Note: Lighting Showroom is unable to accept returns on international orders.

Credit Card Processing Policy

Your credit card will not be processed until stock has been confirmed and allocated to your order for shipment. In the event of a back ordered item, you will be notified and may elect to cancel the order or wait until the product is back in stock. Back ordered items will not be charged until products are once again available to ship and are allocated to your order.

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