A key indicator or the way a retailer works with you is how it handles problems. We will refund your full purchase price, with some restrictions, for returns done according to our policies. Most of our competitors will charge you for outbound free freight. We invite you to compare return policies by clicking on the link below.
Return Policy Comparison
See how various competitors handle return requests.
Please Note: Lighting Showroom is unable to accept returns on international orders.
If for any reason you are not satisfied with an item purchased at LightingShowroom.com, non-custom fixtures that HAVE NOT BEEN INSTALLED may be returned within 30 days of receipt for a full refund, including outbound freight, of the purchase price of the item. (Note: Freight charges on large items that do not qualify for free package delivery are not refundable.)
In order to receive a full refund, the item must:
NOT have been installed
Include all components & accessories
Be packed in the original manufacturer’s packaging materials
Be returned within 30 days of receipt
Have a Return Merchandise Authorization (RMA) number
Be returned to LightingShowroom.com (NOT the manufacturer of the light)
Please note that items are considered to have been installed if any wire has been cut, the ends of the wires are not in “like new” condition, screws are not in their original packaging, canopies and/or arms are scratched or show obvious signs of installation, etc.
A REFUND WILL NOT BE ISSUED IF:
An item is returned to the incorrect address.
A Return Merchandise Authorization (RMA) has not been issued.
It has been more than 30 days since the item was received.
An item HAS BEEN INSTALLED. (It will be the responsibility of the purchaser to arrange and pay to have the item picked up from our office within 30 days.)
Shipping costs associated with the return of an item are the responsibility of the purchaser. Please use Federal Express, or UPS so that you can insure your item(s) for the amount or purchase; in the event that we receive your return damaged, you will need to file a claim with the carrier for reimbursement as we will not be able to credit you for damaged goods. This is a rare occurrence and our customer care staff will assist you, if needed, in filing a claim.
For a return, please follow the steps provided below:
• Call us right away - contact LightingShowroom.com Customer Care department at 1-888-488-0885 as we cannot accept returns more than 30 days after delivery.
• We will provide you with return instructions, a Return Merchandise Authorization number and our shipping address via email.
• Please print your RMA instructions and enclose them in the package(s) for return so that we may easily identify your order for processing.
• Return the item(s) using either Federal Express or UPS, as the items can be insured, and tracking is also available. Please allow 10 business days for your return to be processed.
Trade and Volume Orders Excluded
Lighting Showroom cannot accept returns on orders that have been placed as “Trade” accounts, nor on quantities of ten (10) or greater for a single item, or of orders that exceed $2000.00. We suggest that you request a sample or order a single item if you are unsure of the product, so that any quality or manufacturing concerns are addressed. It is the buyer’s responsibility to verify the quantity and to contact us prior to ordering to resolve any questions.
If you need to cancel or change your order, we ask that you do so within 24 hours. Please note, orders for custom items, once submitted to the manufacturer, cannot be cancelled. Beyond that time, we will make every attempt to cancel your order but cannot make any guarantees as it may have already shipped. We will email confirmation to you once the cancellation has been confirmed with the manufacturer.
In the event that your order has already shipped and we are unable to cancel it for you, we ask that you not refuse the delivery for any reason other than damage. In the event that delivery is refused, all associated shipping charges will be deducted from your credited amount, as well as a 25% re-stocking fee. In these cases, we will issue you an RMA and follow normal return guidelines.
If you should have any questions or concerns regarding this policy, please contact us directly at 1-888-488-0885 or
Our Customer Service Department Location is:
1843 Broadway Avenue Suite 104